You have a unit whose model number is included in the list of products affected by the Product Safety Upgrade Program?

The procedure is very easy:

#1: We recommend you to turn the unit off and unplug it from the power source.

#2: Contact us to validate if your unit is included in the Product Safety Upgrade Program. Please make sure to have the model number and the serial number ready before you contact us. Visit the contact us section to know how to communicate with us.